CynergisTek PPMS Services with Intruno
CynergisTek’s specialized privacy and security experts will leverage Intruno’s Advanced AI and Machine Learning technology to automatically screen and report suspicious behavior. Our program is customizable to meet the needs of our clients with the number of system users ranging from 100 to more than 500,000.
As part of the PPMS service, CynergisTek will proactively identify aberrant activity within the medical record, support the health system with related investigations, and provide training to reduce the overall number of patient privacy violations across the enterprise.
Having an effective patient privacy monitoring program is necessary to demonstrate compliance and to protect ePHI. Unfortunately, it is often difficult for organizations to execute a successful program due to critical constraints of time, resources, and budget.
To help alleviate both technical and administrative burdens that health care delivery systems face, as well as the challenge of limited resources, CynergisTek can help implement and optimize your patient privacy and monitoring program with our Patient Privacy Monitoring Services. CynergisTek provides industry best practices and a dedicated team of experts to further enhance your monitoring program.
The service includes an initial program assessment, a customized optimization plan designed to achieve a successful integration and adoption of the technology chosen by the organization, a designated team of analysts to conduct scheduled proactive and reactive analysis, and regular reporting and other deliverables.
How Does it Work ?
Intruno’s Machine Learning based technology detects privacy violations and data breaches in Healthcare EMR/EHR applications by creating a digital fingerprint of every user and sends prompt alerts of any suspicious behavior that deviates from the established baseline. This helps to save time and provides a ‘pro-active’ ability for the Compliance, Privacy & Security Teams to identify risks promptly.
The Privacy product suite has a set comprehensive capability including Automatic detection of policy violations, workflow to autocorrect and educate employees/users violating, as well as comprehensive Incident/investigation management system to track and maintain a forensic repository of all things pertaining to an investigation.
This system also ties into a fully integrated incident tracking system that automatically pulls in-patient and user information for smooth information gathering from users and managers/supervisors alike.
Before each Alert/Policy Violation is generated, the system automatically rules out appointments, patient referrals,
and PCP relationships between user-patient
The System Comes With ‘Ready To Go’ Policies Which Privacy Officers Typically Use
Features & Benefits
Family Lookup
Users snooping on family members without pre-approval.
Employee Lookup by Manager
Supervisors/Managers snooping on their employees without a valid reason.
Self Record Modification
Users modifying their own records for possible fraud in billing or self-medication.
Co-worker Snooping
Users looking up co-workers in the same organization without a valid reason.
Co-worker by Dept
Users snooping on co-workers who work in the same department, but did not have any valid reason to do so.
VIP Viewing
Users snooping on VIP patients without a valid reason or prior caretaker relation. These could be TV celebrities, Politicians, Sports Personality.
Deceased Patient lookup
Users looking up deceased patients with the intent of identity theft/fraud.
Covid19
Users snooping on Covid19 testing/ detected patients without any reason to do so.
Logon after termination
If a user is terminated by HR, but somehow the IT/ EHR account remains active and someone uses their credentials.
Self look up
Users looking up their own information.
Employee viewing Manage
Employees snooping on their managers/supervisors without any prior or assigned patient-caretaker relationship.
Neighbor Snooping
Unlike other privacy monitoring systems, we don’t just look at street names, but look at the entire address because a ‘neighbor’ could be the street over or at the corner.
Product Dashboard
Who Are The Conventional Users Of The Intruno Platform ?
Compliance Officer/ Privacy Officer
Intruno helps you to perform executive level review of cases & investigations, track litigations and ensure the organization’s compliance with various State & Federal regulations.
Chief Security Officer/ CIO
Intruno helps your team to perform security risk assessments, track data breach investigations and enables you to provide input into privacy & breach investigation cases from an IT security perspective.
Compliance/Privacy Analyst
Intruno helps you with daily review of Anomalies and Alerts for organizational policy violations, helps to automate follow ups with users/ supervisors and quickly complete investigations.
Chief Integrity/ Responsibility Officer
Intruno helps you to better prepare for board level reporting for all corporate compliance matters and provides executive status of major events investigated across any geographic region or individual facility.
Intruno Helps Healthcare Organizations To Proactively Ensure Patient Privacy And Regulatory Compliance
Proactive Detection & Analysis
Intruno automatically detects and reports user’s access that puts patient privacy at risk. Privacy Analysts will not have to do any manual searching of inappropriate or unapproved use of Patient’s data, which can be akin to ‘finding a needle in a haystack’. With fully automatic integration, Privacy & Compliance teams do not have to rely on IT teams to provide reports for further analysis. All data is available in a single dashboard panel.
Comprehensive Incident/investigation management system to track and maintain a forensic repository
It’s important to understand typical employee work patterns. Having a clear picture of what is routine and what is anomalous can help uncover potentially noncompliant and risky activities even if unintentional.
Automatic detection of policy violations
Unique data analytics automatically understand the appropriate job duties of each person accessing Patient’s data. This enables the accurate detection and reporting of worker activities that put Patient’s data privacy at risk.
Workflow to autocorrect and educate employees/users violating
It is imperative to impart training to your users about your organizational policies and that EHR/EMR access is actively being monitored by an AI based surveillance tool tracking any and all policy violations. Auto Correct workflow system automatically notifies users &/or their supervisors of any such violations, without needing the active involvement of the Compliance/Privacy Team.
